UNC Menu

Minimum Technical Requirements for Online Courses

You do not need to have the newest computer and world-class internet connection to attend courses online. You also don't need to be a computer expert. However, we do recommend a general comfort level with computers and the internet, along with the following minimum specifications to avoid technical issues while attending your online class and submitting your work online. Requirements for both computers and mobile devices are below.

Personal Computer Knowledge

There are a few computer skills that are required for success in online courses. If you are unfamiliar with how to do any of the tasks below, we recommend that you find someone who can provide you with assistance. You should be able to:

  • Use a word processor program to create documents with headings, bullets, and tables
  • Use the "save as" option to save these word processor documents in different formats (for example, .rtf format)
  • View PowerPoint presentations
  • Use email, including attaching and downloading files
  • Find information on the internet using an internet search engine (Google, Bing, etc.)
  • Download and install software on your computer
  • Read, save, and print Adobe PDF documents

Technical Tips

  • Allow pop-ups from the Canvas and Ursa websites
  • Spreadsheet software (such as Microsoft Excel) and media player software (such as Windows Media Player, iTunes, or VLC) may be needed for some courses.
  • You may be asked to download the most current versions of Java, Flash or Shockwave to support various course or research tasks.
  • Anti-virus software: anyone interacting on the internet should strongly consider installing active anti-virus and anti-malware protection. There are many good programs available (for purchase or for free). You will want to choose the right solution for your needs.

Minimum Computer Equipment and Software

If your computer is close to these minimums, we strongly recommend you save your work on your computer before submitting it to prevent losing any work—though this is good advice for all users.

  • Use a computer 5 years old or newer when possible
  • 1GB of RAM *
  • 2GHz processor
  • Network card and reliable internet connection: 512kbps minimum, but high speed recommended
  • Flash 23 and after (used for recording or viewing audio/video and uploading files)
  • Javascript must be enabled to run Canvas
  • Sound Card and Speakers
PC

OS: Windows 7 and newer

Browser:
- Internet Explorer 11 and Edge
- Firefox 50 and after (extended releases not supported)
- Chrome 55 and after
- Safari not supported for Windows

Word Processor**: Microsoft Word 2003 or above recommended

PDFs: Adobe Reader or Adobe Acrobat

Mac

OS: 10.6 and newer

Browser:
- Safari 9 and after
- Firefox 50 and after (extended releases not supported)
- Chrome 55 and after
- Internet Explorer and Edge not supported for Mac

Word Processor**: Microsoft Word 2003 or above recommended

PDFs: Adobe Reader or Adobe Acrobat

Linux ChromeOS is also supported.

* If you have minimal RAM you may want to avoid having many other programs open at the same time you are using Canvas.

** If you are not using Microsoft Word, we recommend saving documents as .rtf files for compatibility.

Mobile Device Requirements and Tips

You can access Canvas from any browser on your Android/iOS device. However, mobile browsers are not specifically supported, and features may not function as expected compared to viewing Canvas in a fully supported desktop browser. On mobile devices, Canvas is designed to be used within the Canvas mobile applications.

Mobile Applications

Canvas by Instructure (for iOS and Android). Search for the application in your App Store / Play Store. The applications provide access to Canvas for both instructors and students while on the go. Depending on your device, not all Canvas features may be available on the app at this time. View Canvas mobile features by version and device.

Instructure, who develops Canvas, is actively updating their native mobile applications to support as many Canvas features as possible. Instructure has four native mobile applications free for download on both phones and tablets. Please note that mobile applications are only supported in English at this time.