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Tips and Technical Requirements for Students in UNC Online Courses

Tips to Succeed in Your Online Courses

Prepare, Use Time Management, and Set Personal Reminders

Managing course time around your schedule is key for your success. Since in most UNC Online courses you are not required to be "in class" at any particular time, it will be up to you to fit course tasks into your busy schedule. Here are a few steps that will help you stay on track and meet your course requirements:

  • Read the entire course syllabus.
  • Familiarize yourself with the course timeline and online classroom at the beginning of your course.
  • Set aside time each day to work on your course. Each day you may find new discussions or important announcements. The more often you visit the online classroom, the better you'll be able to respond and plan your time.
  • Add important dates to your personal calendar (including "progress" goals toward larger assignments). Note when your various class requirements are due, plan research or study time for larger assignments or upcoming tests, and prevent anything from taking you by surprise.

Organize and Backup the Work you Complete

Organizing your work and saving it on your own computer will help you prevent losing any completed work and allow you make progress on your work even if you aren't currently online.

  • Type your discussion responses and assignments in a word processor program on your computer, save them frequently, and copy them into the Blackboard classroom when they are done.
  • Name each of these files with the assignment name/number and your name and keep that saved copy on your computer.
  • Include your name, course number and the assignment name/number at the top of each assignment.
  • Organize your files in folders by course, and within each course it may help to organize by unit or project.

Use Proper "Netiquette"

Here are a few Rules of Netiquette for online classes.

Ask for Help

Whether you need technical assistance or clarification on course assignments, help is available to you.

  • Canvas Student Support
  • Technical support is available 24/7 from within your online classroom or here on the Extended Campus site. Just look for links to "Technical Help" or "Technical Support."
  • For course-related questions, there are many options for assistance:
    • From within your classroom, you can pose questions to your classmates or your instructor in the discussion boards.
    • You can email your instructor from within your online classroom or save their email address in order to email even when not logged into your classroom.

Minimum Technical Requirements

You do not need to have the newest computer and world-class internet connection to attend courses online. You also don't need to be a computer expert. However, we do recommend a general comfort level with computers and the internet, along with the following minimum specifications to avoid technical issues while attending your online class and submitting your work online. Requirements for both computers and mobile devices are below.

Personal Computer Knowledge

There are a few computer skills that are required for success in online courses. If you are unfamiliar with how to do any of the tasks below, we recommend that you find someone who can provide you with assistance. You should be able to:

  • Use a word processor program to create documents with headings, bullets, and tables
  • Use the "save as" option to save these word processor documents in different formats (for example, .rtf format)
  • View PowerPoint presentations
  • Use email, including attaching and downloading files
  • Find information on the internet using an internet search engine (Google, Bing, etc.)
  • Download and install software on your computer
  • Read, save, and print Adobe PDF documents

Technical Tips

  • Allow pop-ups from the Canvas and Ursa websites
  • Spreadsheet software (such as Microsoft Excel) and media player software (such as Windows Media Player, iTunes, or VLC) may be needed for some courses.
  • You may be asked to download the most current versions of Java, Flash or Shockwave to support various course or research tasks.
  • Anti-virus software: anyone interacting on the internet should strongly consider installing active anti-virus and anti-malware protection. There are many good programs available (for purchase or for free). You will want to choose the right solution for your needs.

Minimum Computer Equipment and Software

If your computer is close to these minimums, we strongly recommend you save your work on your computer before submitting it to prevent losing any work—though this is good advice for all users.

  • Use a computer 5 years old or newer when possible
  • 1GB of RAM *
  • 2GHz processor
  • Network card and reliable internet connection: 512kbps minimum, but high speed recommended
  • Flash 23 and after (used for recording or viewing audio/video and uploading files)
  • Javascript must be enabled to run Canvas
  • Sound Card and Speakers
PC

OS: Windows 7 and newer

Browser:
- Internet Explorer 11 and Edge
- Firefox 50 and after (extended releases not supported)
- Chrome 55 and after
- Safari not supported for Windows

Word Processor**: Microsoft Word 2003 or above recommended

PDFs: Adobe Reader or Adobe Acrobat

Mac

OS: 10.6 and newer

Browser:
- Safari 9 and after
- Firefox 50 and after (extended releases not supported)
- Chrome 55 and after
- Internet Explorer and Edge not supported for Mac

Word Processor**: Microsoft Word 2003 or above recommended

PDFs: Adobe Reader or Adobe Acrobat

Linux ChromeOS is also supported.

* If you have minimal RAM you may want to avoid having many other programs open at the same time you are using Canvas.

** If you are not using Microsoft Word, we recommend saving documents as .rtf files for compatibility.

Mobile Device Requirements and Tips

You can access Canvas from any browser on your Android/iOS device. However, mobile browsers are not specifically supported, and features may not function as expected compared to viewing Canvas in a fully supported desktop browser. On mobile devices, Canvas is designed to be used within the Canvas mobile applications.

Mobile Applications

Canvas by Instructure (for iOS and Android). Search for the application in your App Store / Play Store. The applications provide access to Canvas for both instructors and students while on the go. Depending on your device, not all Canvas features may be available on the app at this time. View Canvas mobile features by version and device.

Instructure, who develops Canvas, is actively updating their native mobile applications to support as many Canvas features as possible. Instructure has four native mobile applications free for download on both phones and tablets. Please note that mobile applications are only supported in English at this time.